Privacy Policy

1. INTRODUCTION

SM Global (“we”, “our”, “us”) is committed to protecting the privacy and personal information of its customers, partners, and website visitors (collectively, “you”, “your”). This privacy policy describes our practices regarding the collection, use, disclosure, and protection of personal information we collect.

This policy applies to personal information we collect when you use our website, products, and services, as well as in the context of our business interactions.

2. PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

Identification information: First name, last name, email address, phone number, postal address.
Professional information: Job title, company, industry sector.
Technical information: IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform.
Usage information: Information about your visit, including the full URL clickstream to, through, and from our site, products or services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Communication information: Your preferences for receiving marketing communications from us and our partners, as well as your communication preferences.

3. HOW WE COLLECT INFORMATION

We collect personal information in different ways:

Directly from you: When you fill out forms, create an account, subscribe to our newsletter, contact our customer service, or participate in surveys.
Automatically: When you browse our website, we use cookies and other tracking technologies to automatically collect certain technical and usage information.
From third parties: We may receive information about you from business partners, technical service providers, advertising networks, analytics providers, and search information providers.

4. USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

Providing, maintaining, and improving our products and services.
Processing and completing transactions.
Sending administrative information, such as confirmations, invoices, technical notices, and security updates.
Responding to your comments, questions, and requests, and providing customer service.
Communicating with you about products, services, offers, promotions, and events, and providing other news or information about SM Global.
Monitoring and analyzing trends, usage, and activities related to our products and services.
Detecting, preventing, and addressing fraud, security, or technical issues.
Personalizing and improving your experience on our website and in our communications.
Complying with legal and regulatory obligations.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

To service providers: We share information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure, customer service, email delivery, and other similar services.
To business partners: We may share information with our business partners to offer certain products, services, or promotions.
For legal reasons: We may disclose information if we believe in good faith that disclosure is necessary to comply with the law, legal proceedings, a court order, or government authority; to protect the rights, property, or safety of SM Global, our customers, or the public; or to detect, prevent, or otherwise address fraud, security, or technical issues.
In case of business transfer: If SM Global is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

6. INTERNATIONAL DATA TRANSFERS

SM Global is based in Quebec, Canada. However, we may transfer, store, and process your personal information in other jurisdictions whose data protection laws may differ from those of your jurisdiction.

When we transfer personal information outside of Quebec or Canada, we take steps to ensure that your personal information receives an adequate level of protection, including by implementing data transfer agreements based on standard contractual clauses.

7. YOUR RIGHTS

Depending on applicable laws, you may have the following rights regarding your personal information:

Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate personal information we hold about you.
Right to erasure: You can ask us to delete your personal information in certain circumstances.
Right to restrict processing: You can ask us to restrict the processing of your personal information in certain circumstances.
Right to data portability: You can request that we transfer the personal information you have provided to us to another organization or to you.
Right to object: You can object to the processing of your personal information in certain circumstances.
Right to withdraw consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at admin@smglobal.ca. We will respond to your request in accordance with applicable data protection laws.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law.

9. DATA SECURITY

We implement appropriate technical, administrative, and physical security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

10. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. This privacy policy only applies to our website. If you click on a link to another website, you should read their privacy policy. We assume no responsibility for the privacy practices of websites not operated by SM Global.

11. CHILDREN

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at admin@smglobal.ca. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our servers.

12. CHANGES TO THIS PRIVACY POLICY

We may modify this privacy policy from time to time. If we make material changes, we will notify you by email (using the email address associated with your account) or by a notice on our website before the changes take effect. We encourage you to review this policy regularly for the most up-to-date information about our privacy practices.

13. CONTACT US

If you have any questions about this privacy policy or our privacy practices, please contact us at:

SM Global
Email address: admin@smglobal.ca

By using our website or services, you consent to our privacy policy.